Returns, Refunds & Cancellation Policy

1. Who this policy covers

This policy applies to orders placed with Ambivert Technologies Private Limited (“INR500”) by customers in India and abroad. It is written to be read together with our Terms and Conditions and Shipping and Delivery Policy. It does not limit any rights you have under mandatory consumer-protection or other laws that apply to you.

2. Cancelling an order

Before production or dispatch begins, please contact us as soon as possible and we will cancel the order and refund any amount you paid for it. Contact us through the details below and quote your order number.

After production or dispatch has begun, cancellation may no longer be possible, or may only be possible in part, because materials may already be purchased, printed or encoded and the parcel may already be with the carrier. We will tell you what is possible and why.

3. Custom-made and personalised products

Products made to your specification (for example custom-printed cards, branded stands or products with your artwork or encoded data) cannot normally be resold, so we ask you to approve the specification before production. Once you have approved it and production has begun, we do not accept cancellation or return for change of mind.

This does not affect your rights where a custom product is defective, is not what you approved, was damaged in transit or was supplied in error. In those cases section 4 applies.

4. Defective, damaged or incorrect products

If a product arrives defective, damaged, different from your order or different from the specification you approved, please contact us as soon as you can after delivery with your order number and clear photos. A continuous video of opening the sealed package helps us resolve claims quickly and we ask for one where you have it, but we do not reject a claim solely because you have no video.

Where the problem is ours or the product's, we will, at your choice where the law gives you one and otherwise at our choice, replace the product or refund the affected amount. We arrange collection, or pay reasonable return costs, where the return is needed because of our error, a defect or damage.

• Defect: the product does not work as described. We may ask you to test it with a standard NFC-capable device or reader.
• Incorrect product: what arrived does not match your order. Keep it unused and in its packaging where possible.
• Damaged in transit: photograph the outer packaging and the damage. We will raise a claim with the carrier and help resolve it.

5. Change of mind on standard products

Standard, non-customised products are sold in business quantities. If you no longer want an order, please contact us before it is dispatched (section 2). After dispatch we consider return requests for standard unused products in original, sealed packaging case by case and will tell you whether and how a return is possible. This is separate from, and does not reduce, your rights where a product is faulty, not as described or where law requires a right to cancel or return.

6. Lost shipments

If tracking shows that a shipment is lost or has not arrived within the expected period, contact us. We will investigate with the carrier and, depending on the findings, the order terms and applicable law, send a replacement or refund the order amount.

7. How refunds are approved and paid

We review each request and tell you the outcome. An approved refund is paid to the original payment method where that is supported, in the currency in which you paid. Timing after approval depends on the payment provider and your bank, which we do not control. Currency conversion, card-issuer or bank fees may mean the amount you receive differs slightly; where they apply we will tell you if we know about them.

Shipping charges are refunded where the order is cancelled before dispatch or where the return is due to our error, a defect or damage in transit.

8. Return shipping and international returns

Please do not send anything back before we have agreed it with you and given you a return reference. Who pays for return shipping depends on the reason: where the return is due to our error, a defect or transit damage, we arrange it or cover the reasonable cost; where it is a change of mind we have agreed to accept, the return cost is normally yours.

International returns can be expensive and may need customs documentation and the right shipping method. Please discuss this with our support team first so we can find the most practical option, which may be a replacement or refund without returning very low-value items.

9. Your statutory rights

Nothing in this policy excludes or limits rights that cannot be excluded by law, including consumer rights to a remedy for goods that are faulty, not as described or not delivered. If the law of your country gives you more than this policy, you keep it.